I purchased web hosting from Yahoo!%26#039;s small business section. I e-mailed them a question, and 1 day and a half, no reply. This is unacceptable. The average response time is 24hours, which is still, unacceptable. Is there a backlog of e-mails or something? Please, let me know.
Yahoo! Small Business?
Hi Ben,
I understand your frustration, and you%26#039;re right that a day and a half is a long time to wait for an email response. We typically are able to respond to questions much more quickly, but unfortunately, we experienced a glitch in one of our email servers this week that caused emails like yours to back up. We have fixed the problem and are working overtime to reply to all of the backed-up emails as soon as possible.
If you need an answer more quickly, you might want to just give us a call. To do that, visit our contact page: http://smallbusiness.yahoo.com/contactus... Here we%26#039;ll ask you to pick the topic that matches your issue, then provide the toll-free number at which we can best help you (to speed up response time, this number is reserved for account holders only, so I won%26#039;t print it here). We should be able to resolve your issue quickly.
Thank you for your patience.
Jen
Yahoo! Small Business team
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